Privacy policy

Privacy Policy

 

Scope of application: Cross-border sales of agarwood and related services provided by [Oudtreasures] (hereinafter referred to as "we").

 

1. Types of information collected

Basic personal information

 

Name, contact information (telephone/email), delivery address (domestic or overseas).

 

Cross-border transaction information

 

Order details (product name, specifications, quantity, amount), payment voucher (Alipay, PayPal, credit card, etc.), information required for customs declaration (such as ID number, passport number, etc., according to the requirements of the target country).

 

Device and log data

 

IP address, browser type, access time, page interaction records (for anti-fraud and system optimization).

 

2. Purpose of information use

Perform cross-border contractual obligations (order processing, international logistics, customs clearance and after-sales service);

 

Comply with the laws and regulations of the importing and exporting countries (such as customs declaration, tax declaration);

 

Send you logistics tracking notifications and cross-border policy change reminders;

 

Improve service experience (based on de-identified data analysis);

 

Marketing activities with your consent (such as cross-border promotional information push).

 

3. Cross-border data transmission

Transmission scenarios

In order to complete international logistics, payment settlement and customs clearance, your information may be transmitted to overseas partners (such as logistics companies, payment gateways, overseas warehouses).

 

Legal basis and protection measures

 

Based on national/regional legal requirements (such as EU GDPR) or your separate consent;

 

Security is ensured by signing a data protection agreement, using encryption technology, limiting data use, etc.

 

4. Data storage and retention

Storage location

 

Basic information is stored on domestic servers, and cross-border business-related data may be stored on servers in the target country/region.

 

Retention period

 

Transaction information is retained until the order is completed [such as 5 years] (to meet national tax, customs and other regulatory requirements);

 

Data related to legal disputes is retained until the dispute is resolved.

 

5. Data subject rights (in accordance with applicable laws)

You have the right to:

 

Access, correct, and delete personal information (subject to legal retention obligations);

 

Withdraw consent to cross-border transmission or marketing;

 

Obtain a copy of the data or request transfer to other service providers (if applicable);

 

Complain to the regulatory authority (such as EU users can contact the data protection authority of their country).

 

6. Third-party sharing and disclosure

Necessary sharing parties

International logistics companies (such as DHL, FedEx), payment institutions (such as PayPal), customs agents and customs clearance service providers.

 

Disclosure situations

At the legal request of foreign law enforcement agencies (such as anti-money laundering investigations, contraband verification).

 

7. Security measures

Transmit sensitive data through SSL/TLS encryption;

 

Regularly review the data compliance of foreign partners;

 

Establish a cross-border data leakage emergency mechanism and notify regulators and users of major risks within 72 hours.

 

8. Protection of minors

We will not intentionally collect information about minors. If you are a minor, please use the service under the guidance of your guardian.

 

9. Policy updates

We may revise this policy based on business or legal requirements and notify changes through website announcements, emails, etc.

 

10. Contact Us

If you have any questions about the Privacy Policy, please contact:

 

Email: [oudtreasures@gmail.com]

 

Tel: [+86 173 2478 8014]

 

Address: [RMI1.13/F.BLK C WONG KINGIND.BLD..192-198 CHOI HUNGRD SAN PO KONG HONG KONG]